Billing & Payment Policy
We accept the following payment methods:
-
Credit and Debit Cards: We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, and Diners Club. All payments made through credit or debit cards are processed securely and encrypted to ensure the safety of our customers' information.
-
Apple Pay, Google Pay and Meta Pay: We accept payments through these popular digital wallet services, making it easy for customers to pay using their mobile devices.
- Shop Pay and Shop Pay Installments: We accept Shopify's payment method, which also allows customers to pay in installments.
All payments made through our website are processed securely and encrypted to ensure the safety of our customers' information. If you have any questions or concerns regarding payment, please do not hesitate to contact our customer service team for assistance.
Cancellations
If you need to cancel your order, please let us know by sending us an email at hello@tailmade.co. However, if your order has already shipped out and cannot be intercepted, you may not cancel your order. You will need to wait to receive your order and then send it back to our return address to obtain a refund. Please note that a cancellation request prior to order fulfillment does not guarantee that we can accept your cancellation. Our support team may take some time to see your request and your order may have already shipped out by then. Cancellations incur a charge fee of 3%, which is applied to cover the costs associated with the transaction.
Confidentiality
We will not share any confidential information you provide to us with any third party without your express written consent.
Acceptance of Terms
By placing an order with us, you agree to these billing terms and conditions.